Privacy Policy

Introduction

London Lorry Courier Limited ("we," "us," or "our") is committed to safeguarding all personal information. This privacy notice explains how we collect, use, and protect your personal data, in accordance with relevant data protection regulations, including the General Data Protection Regulation (GDPR). It also outlines your rights regarding your personal information and how you can exercise those rights.

Who We Are

London Lorry Courier Limited is a registered company in England and Wales (Company No. 12345678), with our registered office at 1 John Penn Street, Lewisham, London. SE13 7QT. We act as the data controller when processing your personal information. Our Data Protection Officer (DPO) is responsible for overseeing data protection matters, and can be contacted at dpo@londontruckrental.co.uk or 0203 417 4450.

Personal Data We Collect

We collect various types of personal information to meet our legal obligations, fulfill contracts, and provide you with our services. We ensure that we only collect the minimum amount of data necessary for these purposes.

The personal data we collect includes but may not be limited to:

- Full Name
- Date of Birth
- Residential Address and Employment Address

- Email Addresses (Personal and Business)
- Contact Numbers (Home and Mobile)
- Identification details (e.g., National Insurance Number, Passport Number, Driver’s License Number)
- Employment and Workplace Address
- Financial Information (Bank Statements, Payment Information)
- Photographs
- CCTV Footage
- Vehicle Registration Data
- Special Category Data (e.g., health information, details of religious beliefs, racial or ethnic origin)

How We Collect Your Data

We collect personal information in a variety of ways, including:

- Directly from you via our website, correspondence via email contracts, or online inquiries
- Automatically when you use our website (via cookies and similar technologies)
- Through third parties such as recruitment agencies, job boards, or business partners
- From public sources such as Companies House or public registers

How We Use Your Personal Data

We use your personal information for the following purposes:

- Contractual Obligations: To fulfill our contractual duties, such as processing rental agreements, managing bookings, and providing customer support.
- Legal Compliance: To meet legal requirements, including tax and accounting obligations, and to respond to requests from regulatory authorities.
- Business Operations: To manage and operate our business, including security (CCTV monitoring), improving our services, and maintaining accurate records.
- Marketing and Communication: To send you updates about our services, promotional offers, or industry news, provided you have given consent.
- Customer Feedback: To solicit feedback on our services, which helps us improve and enhance our offerings.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contract: Where processing is necessary for the performance of a contract with you.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation.
- Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided these interests are not overridden by your rights.

Your Rights

Under GDPR, you have several rights concerning your personal data: Right of access, rectification, objection and erasure.

To exercise any of these rights, please contact us. We may require verification of your identity before processing your request to ensure your data is protected.

Sharing and Disclosing Your Personal Information

We do not sell your personal data to third parties. However, we may share your data with trusted third parties who perform services on our behalf, such as IT service providers, payment processors, and legal advisors. These third parties are contractually obligated to protect your data in line with our privacy policy and are only permitted to process your data for specified purposes.

We may also disclose your data when legally required to do so, such as in response to a court order or government or traffic commissioner request.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information.

Data Security

We take data security seriously and implement a range of technical and organizational measures to protect your personal information. These include encryption, controlled and limited access, regular audits to identify and mitigate potential threats and ongoing staff training on data protection and privacy best practices.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Once the retention period expires, we securely delete or anonymize your data.

Consequences of Not Providing Your Data

Providing personal data is often necessary for us to provide our services to you. If you choose not to provide certain information, we may be unable to fulfill our contractual obligations or offer you some of our services.

Complaints

If you believe that we have processed your personal data in a manner that is not in accordance with this privacy notice or applicable laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Before contacting the ICO, we encourage you to reach out to us directly at info@londonlorrycourier.co.uk so we can address your concerns.

Cookie Policy

London Lorry Courier Limited ("we," "us," or "our") uses cookies and similar technologies on our website to improve your browsing experience, analyze site traffic, and ensure the functionality of our services. Our website uses cookies to enhance your experience and provide essential functionalities. You can manage or disable cookies through your browser settings, but doing so may affect your ability to use some features of our website.

**How We Use Cookies**

We use cookies to:

- Ensure our website functions properly.
- Store your preferences and settings.
- Understand how you interact with our website.
- Improve our services and enhance your user experience.
- Deliver relevant advertisements to you.

**Managing Cookies**

You can manage your cookie preferences at any time by adjusting your browser settings. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Please note that disabling certain cookies may affect the functionality of our website and your ability to access certain features.


**Third-Party Cookies**

We may use third-party service providers, such as Google Analytics, to help us analyze how users interact with our website. These third parties may set cookies on your device when you visit our site. Please note that we do not control the operation of these third-party cookies. You should review the privacy and cookie policies of these third parties for more information.

**Changes to This Cookie Policy**

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this policy periodically to stay informed about how we use cookies.

**Contact Us**

For any questions or concerns about this privacy notice, or to exercise your data protection rights, please contact us:

- **Email**: dpo@londontruckrental.co.uk
- **Phone**: 0207 123 4567
- **Address**: London Lorry Courier Limited, 123 Logistics Park, London, EC1A 1BB