Frequently Asked Questions

What information do you need to provide a quote?

To give you a comprehensive and accurate price, we’ll need the following:

  • Collection date, time and postcode (and whether time-sensitive).
  • Delivery date, time and postcode (and whether time-sensitive).
  • Whether you require a dedicated service (your load only) or a shared load.
  • Access details at both ends – kerbside, stairs, lifts, or internal loading bays.
  • Description of goods, including whether they are loose, in cages or on pallets.
  • Whether you will provide labour to load/unload.
  • Total weight of the load.
  • Dimensions of the load – length, width and height.

Can you provide same-day delivery?

Yes. We offer Same Day HGV Delivery and urgent van transport, including Same Day Urgent European Van Transport. Our team operates 24/7 to ensure your goods get where they need to be as quickly as possible.

Do you offer dedicated or shared load options?

We provide both. A dedicated service means the vehicle carries only your goods and delivers directly from A to B. A shared load service combines deliveries for multiple clients, which can reduce costs if timings are flexible.

What types of loads can you transport?

Our What We Transport page covers this in more detail, but in general we move:

  • Palletised and caged goods.
  • Loose items secured in the vehicle.
  • Event and exhibition equipment.
  • Food service and catering supplies.
  • Retail and wholesale consignments.
  • Oversized or unusual loads with special arrangements.

What size vehicles do you operate?

Our Trucks & Vans In Our Fleet range from small vans to 7.5 Tonne Lorries, 18 Tonne Lorries and tractor units for Traction Work. We’ll recommend the right vehicle based on your load and access requirements.

Are your vehicles DVS compliant?

Yes. All our lorries meet the London DVS Compliant Lorry Transport requirements, ensuring safe and legal operation within Greater London.

Do you operate internationally?

Yes. In addition to UK-wide haulage, we provide International Transport and Travel, including Europe Van Transport from London and lorry deliveries across the continent.

What if I don’t have loading staff?

We can provide drivers with tail lifts on vehicles such as our 18 Tonne Lorries. If you require additional labour to assist with loading or unloading, please let us know when booking.

Do you provide overnight and weekend deliveries?

Yes. We operate 24/7, including weekends and public holidays. Our HGV Franchise Overnight Deliveries service means your goods can be collected late and delivered by morning.

Can you handle oversized or abnormal loads?

Yes. We provide Oversized Transport Services in London, including specialist route planning and escort vehicles where required.

Do you carry out traction work?

Yes. Our Traction Work service provides tractor units and drivers to move your loaded trailers between depots, ports, and event sites.

Are your drivers insured?

Yes. All of our Lorry Drivers are covered by our Employers’ Liability Insurance, and all vehicles carry the appropriate haulage insurance for your peace of mind.

Do you provide international paperwork support?

Yes. For International Transport and Travel, we can assist with VE103s, Green Cards, commercial invoices, and EORI numbers to help your goods clear customs smoothly.

Can you provide regular contracted services?

Yes. We work as a Haulage Contractor, offering ongoing scheduled deliveries tailored to your supply chain.

Do you offer storage or cross-docking?

By arrangement, we can provide temporary storage or cross-docking at our Charlton base, helping to streamline multi-leg deliveries.

What happens if there’s a delay or traffic issue?

Our drivers will keep in touch, and our office team will provide live updates. We always plan efficient routes, but London traffic can be unpredictable — communication is key.

Can I hire a lorry with a driver for a day?

Yes. We offer Lorry with a Driver Services in City of London, as well as area-specific services in East London, West London, North London, and South London.

How do I book?

You can Contact us directly by phone on 0203 417 4450 or email info@londonlorrycourier.co.uk. For faster quoting, visit our Get A Quote page and provide details of your load.